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1. Who is the owner of the goods, while being kept in V-Trust QC & Re-Pack Center? Do you have insurance? |
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You, the customer, are the owner of the goods. QC & Pack does subscribe to insurance policies to cover all risks while your goods are with us.
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2. Can we load containers directly from your QC & Re-Pack Center with goods from different origins inside the same container? |
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Yes, this will help you to receive a specified assortment of products, based on your needs.
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3. Who places the orders to my suppliers, is it QC & Pack or ourselves? |
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You place your orders directly with your own suppliers. You also settle your supplier’s invoices directly. QC & Pack will only charge you for the assembling, inspection and packaging cost.
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4. Do you provide warehousing and stocking services? |
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As all of our customers will need to store their goods at our warehouse, we provide this service free of charge for the first 7 days. After this we will charge a reasonable storage charge (0.35 USD / m³ / Day).
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5. Are we able to use our own packing materials? |
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Yes, we encourage our clients to supply packing materials. We can also outsource materials on client’s behalf if necessary. We will only charge you a reasonable handling fee.
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6. How do we handle shipping to your center and from your center to the port? Will this be expensive? |
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Generally, we suggest that you use your predefined port forwarder for delivery. We also have container loading services if required. This freight cost will be paid by customer.
As V-Trust QC and Re-Pack center is located in Canton (about 30kms from Guangzhou port, 120kms from Shenzhen port and 170kms from Hong Kong port), it will not cost a large expense. Comparing the money saved at lower labor cost by having the product packaged in China, the cost covering those extra shipping expenses is a quite small amount. Furthermore, you can get a complete inspection of your goods at the same time.
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7. Who handles the customs declarations of the goods, is it QC & Pack or the supplier? |
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You supplier(s) will handle the customs declarations and relevant paperwork for you goods directly.
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8. How can QC & Pack be of assistance if I already have a supply chain in China? |
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As QC & Pack is not a sourcing agent or manufacture, we do not intend to take the place of your suppliers. We are a service oriented company that provides inspections, kitting and assembly services.
While some of your suppliers may be able to provide kitting services, their subjective inspection of the goods will bring you nothing but headaches. We on the other hand can guarantee the quality of the goods according to your standards not those set by the supplier.
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9. If we use your services for full inspection is it required to also use your packaging services? |
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No, some of our customers sell wholesale, do not require packaging/kitting services or have other packaging plans. As we have 8 years experience in inspection, we make an excellent choice for you to improve the quality of your entire shipment.
At the same time, these other services will be made available to you, and we hope that having both inspection and packaging in one location can lower your cost while raising the quality of your goods. We are confident both of these services will bring extra value to your products.
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10. How long it will take to complete a kitting project? |
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It depends on your order quantity, the complexity of the kit, your special requirements as well as our schedule. Please send order information to us to prepare tailor-made kitting plan for your project.
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11. Is it possible to only use your service for packing and not for inspecting? |
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Yes, we offer packing as a separate service. Please understand if you order only the packing service, we cannot guarantee the quality of the entire shipment like we can if we also do a full inspection of the product.
It is our desire to provide you with top quality products packaged and ready to sell. We recommended our client to consider inspection service as a vital step in providing quality brand name goods.
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12. Can QC & Pack combine products from various suppliers into one blister or printed box? |
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Yes, this is one of the big advantages of QC & Pack. You can create attractive kits of products by assembling goods from different origins into one single package.
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13. Will a full inspection slow down the packing process and make me miss deadlines? |
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QC & Pack have sufficient man power (50+workers) and standardized operation system to streamline the whole process. We can perform both services without slowing down the process of either one based on our 8 years experience in this field.
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14. If a product is found to have many defects when in QC & Re-Pack center, how can we return it to the factory for reworking? |
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As the products are still in China, the shipping costs will be held to a minimum. It will also make negotiations with the factory much easier. We can assist client to send defective items back to the factory for reworking after receiving the freight fee from client or its supplier. If the factory is willing and depending on the reworking needs, we also welcome factory workers to come to our facility and perform reworking on site for a nominal fee.
In many cases the client could negotiate payment to be made after the product has been through the inspection process at our workshop. This could be part of the terms and conditions of your L/C. In this case the factory would be more willing to work with the client as payment has not yet been made.
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15. Who is held responsible if we receive our goods in unacceptable condition? You or the factory? |
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The first responsibility is always the factory. As they are the original producer of your goods, you should seek compensation from them. At the same time, if you use our full inspection service, we will guarantee compensation of up to 3 times the inspection fees. This is above and beyond the compensation that you should receive from the factory that produced your goods.
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16. If the goods have some defects when they arrive in our port, how do we know if these defects were caused by the factory or by your workers when performing packaging at your facility? |
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Firstly, we keep clear photographic records of the goods as they arrive in our facility. We can show when and where these defects were found. We are experts in handling goods and inspecting them. As we take the products out of their original packing containers we check immediately to see if any defects are evident.
Also we welcome a factory worker onsite during our inspection. If the factory is worried that we may damage the goods we suggest they send a worker to keep track as we inspect and do kitting. If they see a problem they are welcome to take a photo themselves and write it down. We are a responsible, professional company. If one of our staff damages a product we will take responsibility.
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17. Can QC & Pack be cut out of the supply chain when buyer deals directly with sub-suppliers? |
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Our goal is to help you streamline your projects by integrating inspection and kitting, so that you can maintain high quality for every shipment. You will no longer have the cost and work incurred from large scale product defects. We are your ounce of prevention, after taking a dose of our service for each shipment you will not want to go back to the pound of cure method.
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18. What should I know when comparing QC & Pack’s services with other western based companies? |
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Here are some facts you should know as you choose between your western based kitting facility and a Full Check & Re-Pack workshop in China.
| QC & Pack |
Western based kitting facilities |
| 8 years working experience in inspection services. |
Not an inspection based service |
| Easy shipment back to factory as defects are found |
Extremely difficult to find solutions for defective products |
| Chinese labor costs |
Expensive western labor cost |
| Fast turnaround time able to handle any size order |
Spotty, sometimes good sometimes not depending on order size and timeframe. |
| Close communication with factory, they can send people to our facility to fix defects. Our team can help you resolve difficult issues with the factory. |
No communication with the factory, you have to handle all communication yourself. |
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19. I already have an inspection service and a packing service. What is the advantage of combining them? |
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When these two services are separated, there is a lot of extra work involved. Everything needs to be pack and unpacked twice, two people need to do the same job that could be done by one person. We can streamline the whole process in one location to save time and money.
Not only is it more efficient, but it is safer for your products. The more they are moved wrapped and unwrapped, taken in and out, the more likely it is that they will be damaged. By doing all of this in one supervised inspection/packing line, we can assure that the product is in good hands at all times.
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20. I have been using a foreign based packing center for years because I can trust they will do a good packing job. How can I trust that you will pack my products to my specifications? |
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As our company has many years experience in Quality Control, we know what it means to work according to customer’s specifications. It has been our job for years to make sure that other factories (that we do not have control over) adhere to our clients requirements. How much easier will it be to make sure our own staff follows your packaging specifications? You can’t leave your products in better care than in the hands of QC & Pack.
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